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37% of citizens are dissatisfied with government customer service. Improve your Government Contact Centre’s CX delivery with inclusive, accessible and responsive communications.

AI is transforming contact centers by automating customer interactions, enhancing agent productivity, and improving CX. EnghouseAI offers modular solutions for seamless AI integration, optimising processes, and driving customer satisfaction and retention.

Explore the top Talkdesk alternatives in the CCaaS market. Discover why Enghouse stands out with its robust features, affordability, and exceptional support. This guide offers an in-depth comparison to help you choose the best CCaaS solution for your needs.

Shep Hyken, customer service and CX expert, debunks five of the most common myths and fears associated with AI and ChatGPT-type technologies related to customer service and experience.

As we move into 2024, momentum around deploying contact centre AI is accelerating. Gartner predicts that by 2025, 80% of customer service and support organisations will be applying generative AI. Moving beyond the hype, companies are now looking at exactly how they implement AI in the contact centre.

We sneaked a behind the scenes look at the man in red’s contact centre. How does it cope with millions of interactions, without disappointing any (nice) children?

Given how fast the technology is developing, there is a growing fear of AI among contact centre agents. However, while AI will impact their roles, it is more likely to augment, rather than replace them.

Customer service is often vulnerable when enterprises look for places to make cuts. This may be because it’s often wrongly viewed as a cost centre rather than a source of competitive advantage and revenues.

Providing a high-quality agent experience benefits both contact centre employees and the businesses they work for. Engaged agents provide better service to customers, are more productive and less likely to leave.

Harnessing speech automation enables organisations to increase convenience for customers, improve service levels, and boost efficiency.