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Displaying 4 of 4

Jan 26, 2024 | By Steve Nattress

3 key contact centre AI predictions for 2024

As we move into 2024, momentum around deploying contact centre AI is accelerating. Gartner predicts that by 2025, 80% of customer service and support organisations will be applying generative AI. Moving beyond the hype, companies are now looking at exactly how they implement AI in the contact centre.

Oct 6, 2023 | By Mark Beeston

Transforming customer service through speech automation and CCaaS

Harnessing speech automation enables organisations to increase convenience for customers, improve service levels, and boost efficiency.

May 12, 2023 | By Helen Billingham

Mother’s Day Customer Service

Mother's Day has the potential to either make or break your reputation with individual customers. If you get customer service right, you will earn people's trust for the long term. However, Mother's Day isn't simple for retailers to get right.

Mar 17, 2023 | By Larry Ekiert

5 ways to supercharge your contact centre experience

Customer expectations around the contact centre experience are rising continually. Organisations know they need to act - but where to start?