Blog

Dive into a detailed comparison of RingCentral and 8X8 CCaaS solutions. Uncover their most celebrated features, pricing models, and real customer feedback. Learn about the pros and cons of each to identify which service best aligns with your business needs, and why Enghouse CCaaS might be the ultimate choice for optimising your contact centre operations.

Looking for alternatives to 8x8? Explore our comprehensive comparison of the best CCaaS options available, including Enghouse Interactive, Dialpad, Nextiva, RingCentral, Vonage, Zoom Contact Centre, and GoTo Connect. Find the perfect fit for your business needs with detailed analyses of features, pricing, pros and cons, and more.

Explore the top Five9 alternatives in the CCaaS market. Discover why Enghouse stands out with its robust features, affordability, and exceptional support. This guide offers an in-depth comparison to help you choose the best CCaaS solution for your needs.

To optimise operations and deliver a premium customer experience, a Workforce Management (WFM) solution is a game changer for any contact centre. Enghouse WFM solution specialist Mark Ligi explores the top reasons to consider adopting WFM for your contact centre.

Learn how to harness and streamline knowledge for faster, more accurate service responses.

Shep Hyken, customer service and CX expert, debunks five of the most common myths and fears associated with AI and ChatGPT-type technologies related to customer service and experience.

As we move into 2024, momentum around deploying contact centre AI is accelerating. Gartner predicts that by 2025, 80% of customer service and support organisations will be applying generative AI. Moving beyond the hype, companies are now looking at exactly how they implement AI in the contact centre.

Agent empowerment is vital to contact centre success. Empowered agents deliver better service, stay longer, and improve the customer experience.

2023 was a year of change for contact centers! We’ve collected our top blogs from 2023, highlighting key trends that will drive needs in 2024.

We sneaked a behind the scenes look at the man in red’s contact centre. How does it cope with millions of interactions, without disappointing any (nice) children?