Enghouse Interactive Enhances Outbound Dialler Solution

Outbound communication and messaging technology to help customers in key industries

Phoenix, AZ — March 26, 2014 — Enghouse Interactive, developer of a comprehensive portfolio of unified communications and call centre solutions, has added to its portfolio Cloud and premise based outbound dialling and messaging solutions.

In recent years there have been significant increases in the use of automated outbound communication technology. Many industries use this technology to execute critical, high-volume business processes, while delivering a great customer experience in areas such as payment and appointment reminders, surveys, emergency alerts, debt collections, fraud notifications and political campaigns.

Enghouse Interactive’s outbound communication solution is based on industry-leading dialling and messaging technology that has been serving the Accounts Receivable Management (ARM) market for over 28 years. The solution includes a robust enterprise suite well-suited for on-site and private Cloud deployments, as well as a pure services offering in a public Cloud configuration. Highly scalable and secure systems, both products offer unparalleled predictive dialling technology with dynamic resource allocation and state-of-the-art inbound blending capabilities. This combination results in increased call centre productivity through comprehensive resource utilisation and reduced wait-times for agents and customers.

“Outbound communication continues to experience tremendous growth in the contact centre space across industries,” said Christoph Mosing, President of North America for Enghouse Interactive. “In response, we continue to expand and increase our industry-leading solutions to enhance outbound dialling and messaging related business processes for our customers worldwide.”

To learn more about Enghouse Interactive’s outbound communication solutions, call 1-800-788-9733 to schedule a demo with an Enghouse Interactive sales representative.

About Enghouse Interactive

Enghouse Interactive delivers technology and expertise to maximise the value of every customer interaction. The Company develops a comprehensive portfolio of customer interaction management solutions. Core technologies include contact centre, attendant console, predictive outbound dialler, knowledge management system, IVR, and call recording solutions that support any telephony environment, on premise or in the Cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 700 dedicated staff across the Company’s international operations.

Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ENGH.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including Arc, CosmoCom, Datapulse, IAT SmartDial, Safeharbor Knowledge Solutions, Syntellect, Telrex, Trio, and Zeacom. Learn more at www.enghouseinteractive.com.