Enghouse Interactive to Showcase Omni-Channel Contact Centre Solutions at Avaya Engage 2016

IAUG Attendees Invited to Live Demonstrations at Booth 215, and Customer-Led Session Detailing Avaya IP Office Success Story

BOOTH# 215 — Enghouse Interactive today announced that it will showcase its award-winning, omni-channel contact centre solutions at Avaya Engage, the 2016 International Avaya Users Group Summit (IAUG).

Enghouse Interactive provides Avaya users with the comprehensive portfolio of interaction management tools to reduce costs, accelerate time to deployment, and extend investments in contact centre, CRM, knowledge management and other back-office systems. The company’s powerful contact centre solutions integrate natively with Avaya telephony from small IP Office contact centers to large multi-site ACM contact centers. They offer user-friendly interfaces that help both managers and agents utilise inbound and outbound interactions along with SMS, email, chat, IVR, Mobile IVR, and call recording and analytics.

At 10 am on Tuesday June 7, 2016, Enghouse Interactive customer, GVTC, will present, “Omni-Channel Contact Centre on IP Office,” detailing its path to optimised business processes through adoption of Enghouse Interactive’s Communications Centre platform on Avaya IP Office. Session attendees will hear a firsthand account from Nicole Reininger, manage service and support, GVTC, of how this broadband communications service provider successfully:

• prepared for omni-channel adoption and selected the appropriate solution;
• optimised business processes;
• enabled a higher volume of customer interactions via any channel; and
• incorporated automated functions to accelerate interactions and increase collectibles.

“We look forward to once again attending IAUG and to engaging Avaya users from around the globe in search of a partner who brings the requisite experience, technology and global support network,” said Enghouse Interactive President, Americas, Ernie Wallerstein. “Attendees are invited to visit us at our booth for personalised demonstrations on how to adopt omni-channel while maximising returns on their investment in Avaya communications technology.”

ABOUT ENGHOUSE INTERACTIVE
Enghouse Interactive (www.enghouseinteractive.com) delivers technology and expertise to maximise the value of every customer interaction. The company develops a comprehensive portfolio of customer interaction management solutions. Core technologies include contact centre, attendant console, predictive outbound dialler, knowledge management, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 700 dedicated staff across the company’s international operations.

Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ENGH.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including AndTek, Arc, CosmoCom, Datapulse, IAT, IT Sonix, Reitek, Safeharbor, Syntellect, Telrex, Trio and Zeacom. Learn more at www.enghouseinteractive.com.