Enghouse Interactive’s Contact Centre Service Provider is selected by Promero for its Call Centre Omni Channel Cloud Contact Centre Solution Platform

Promero, a provider of hosted contact centre software, today announced that it would leverage Enghouse Interactive’s Contact Centre: Service Provider (CCSP) 7.2 software for its cloud contact centre software solution, Promero Call Centre Omni Channel.

Enghouse Interactive’s CCSP is a purpose-built, multi-tenant offering designed specifically for carriers, operators and service providers to build and deploy their cloud contact centre solution. Introduced earlier this year, CCSP Version 7.2 adds the TouchPoint admin module, allowing service providers and tenant administrators to easily customise their clients per tenant or within the tenant per group. “CCSP 7.2 is unlike any other offering on today’s market, and service providers that select Promero Call Centre Omni Channel solution will be equipped to deliver the best possible customer experience, differentiating themselves in today’s hyper-competitive marketplace,” said Christoph Mosing, President, Enghouse Interactive.

Click below to read more on the Promero Call Centre Omni Channel powered by CCSP 7.2.