Contact centers must evolve fast while continuing to operate at scale as part of a modern digital customer experience strategy. CxEngage is Enghouse Interactive’s cloud CX platform (CCaaS): purpose-built to deliver connected, reliable omnichannel experiences while giving enterprises the flexibility, transparency, and control they need to grow with confidence
Connect voice, digital, and video channels into a continuous journey with full context. No repetition, no friction.
Add secure, high quality video interactions to the customer journey to support visual assistance, identity verification, and richer engagement when voice or chat is not enough.
Capture and store voice and screen interactions to support compliance quality assurance, and dispute resolution, with secure access and flexible retention policies.
Gain real time visibility into performance with configurable dashboards that surface the metrics that matter most to your teams and your business.
Design, test, and refine customer journeys using intuitive visual tools that simplify routing, orchestration, and automation across channels.
Integrate deeply with existing or future CRM, analytics, and AI services while maintaining flexibility and control.
Forecast demand, schedule accurately, and optimize staffing, while giving agents autonomy to manage their time and shift preferences.
Evaluate up to 100% of interactions using AI-assisted analysis to support consistent coaching, compliance, and continuous improvement.
Analyze sentiment, trends, and root causes across interactions to understand customer needs and drive experience improvements.
Resolve requests instantly with intelligent automation available 24/7, with seamless escalation to a live agent when needed.
Automatically surface relevant, context-driven content to help agents deliver fast, accurate, and consistent responses.
Reduce handling time and cognitive load with tools that streamline workflows, unify context, and enable agents to focus on meaningful customer conversations.
Designed to operate today and adapt for tomorrow
CxEngage supports reliable service delivery while allowing the platform to evolve as business and customer demands change. A true cloud architecture eliminates disruptive upgrades, enables secure remote and hybrid operations, and supports continual innovation without operational risk.
Integrate with the systems you already rely on and easily add what you need tomorrow
CxEngage fits seamlessly into your existing ecosystem while staying flexible for what comes next. It supports deep integrations across CRM, UC, analytics, and AI platforms, including Microsoft Teams, Salesforce, and other leading enterprise tools. With an API-first architecture and open integration framework, new systems and services can be added quickly as requirements evolve, without disrupting operations or locking you into rigid technology choices.
Choose the capabilities you need today, with the flexibility to easily add features and seats as requirements evolve. CxEngage doesn’t force you to upgrade to anew bundle with features you don’t need.
Per Concurrent Agent Price
Per Concurrent Agent Price
Per Concurrent Agent Price
Per Concurrent Agent Price
Per Concurrent Agent Price
Capabilities | Digital Only | Voice | Essentials | Complete | Ultimate |
| Voice/voicemail | |||||
| Video | Add On | ||||
| Digital Channels (email, chat, SMS) | 2 included; option to add more | 2 included; option to add more | |||
| Social Messaging (Meta, WhatsApp) | Add On | ||||
| Work Item queuing | Add On | ||||
| IVR/Self Service | |||||
| Reports and Dashboards | |||||
| Flow Designer | |||||
| Voice Recording | |||||
| Interaction and Screen Recording | Add On | ||||
| Unified Communications (e.g., Microsoft Teams) | |||||
| Speech and/or Text Analytics | Add On | Add On | Add On | ||
| Topics and Trends | |||||
| Quality Management | Add On | Add On | Add On | ||
| Workforce Management | Add On | Add On | Add On | ||
| API Access & Integration |
Capabilities | Digital Only | Voice | Essentials | Complete | Ultimate |
| CRM Connectors | |||||
| Voice Outbound Campaigns | |||||
| Digital Outbound Campaigns | |||||
| Secure Payments | |||||
| EnghouseAI-Quality Management | |||||
| Voice of the Customer | |||||
| Virtual Agents/Bots | |||||
| Agent Knowledge | |||||
| Post-interaction Summaries |
Update and enhance flows using no-code capabilities, without relying on Professional Services for every change. Create and customize reports and dashboards independently to meet your organization’s specific needs.
CxEngage adapts to industry requirements through configurable experiences that support compliance, complexity, and customer expectations across regulated and high-volume environments.
While the terms are often used interchangeably, call centers and contact centers are fundamentally different in scope and capabilities. A call center is focused exclusively on voice or telephony-based communication—handling incoming and possibly outgoing phone calls with customers.A contact center is more advanced and handles more channels than just telephone traffic. It can be multichannel or omnichannel, supporting a variety of customer communication methods beyond voice, including email, SMS/text, live (web) chat, social media, and video.
Assets
Book a demo to explore how CxEngage supports your customer engagement and operational goals.
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