Solutions by Company Size

SMB or Enterprise – We Have The Solution

Comprehensive Contact Centre Solutions – Covering Basic to Complex Customer Experience (CX) Needs.

Deliver the experience your customers expect while increasing operational efficiencies, maximising agility, flexibility, enabling your SMB or Enterprise organisation to focus on service innovation.

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With Enghouse Interactive’s development process based on four foundational pillars: Omni-channel capabilities, Applications Architecture, Open Standards and Interoperability, our contact centers are built to deliver leading-edge services today, while being prepared for tomorrow.

Omni-Channel Communications

Integrates inputs from a wide range of channels: voice, video (webRTC), chat/SMS, email, mobile and social media streams across the cloud Contact Centre including call recording & quality management, Artificial Intelligence (AI) and other services. This approach also ensures the simplified integration of new channels – as they emerge in the future.

Open Standards

Leveraging industry-leading open standards and non-proprietary protocols enables our Contact Centre solutions to integrate with a wider range of third-party applications without the need for extensive, customer-specific customisation.

Applications Architecture

Our Cloud Contact Centre (CCaaS) is structured as a highly reliable, versatile, and flexible platform upon which/from which other services, features, functionality, applications, and capabilities can be integrated, leveraged or extended.

Interoperability

Enghouse Interactive Contact Centers work with all SIP based PBXs and network infrastructures. This eliminates the risk of stranding a technologically-viable UC platform before the organisation has extracted maximum value from that investment.

A modular approach is used with all Enghouse Interactive applications, solutions, and consulting practises. This ensures that organisations can implement a solution that meets their current needs and that will be able to evolve with them, ensuring the integration of new features or functionality as released. There are no limitations.

Explore Solutions Tailored to Your Size of Company Here

Enterprise-Size Companies

Enterprise Contact Centers (500+) Geo-redundant Contact Centre Solutions. Deployed Globally. Managed Locally.

Medium-Size Companies

Medium Contact Centers (250-500 Agents) Growing Small Business. Aspirational Enterprises. Where Does Your Organisation Fit?

Small-Size Companies

Small Call Centers, Help Desks (10-250 Agents) Cost Effective. Fully Featured. Easy to Use.

CERTIFICATIONS & ACCREDITATIONS

Enghouse works with leading industry partners and adheres to the most stringent standards.

Deployment Options

Enghouse Interactive solutions offer multiple deployment options – choose the one that’s right for you!

Partnerships

Verified and Certified Interoperability across industry-leading PBX, UC and UCaaS solutions

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