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Nov 20, 2023 | By Kate Nasser, The People Skills Coach™, Author, Leading Morale
Essential Leadership People Skills Steps for Excellent Agent Experience & Morale
How you treat the agents matters! Use the following six essential people skills steps to engage agents and make their daily work experience full of meaning and importance to the business.
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May 21, 2021 | By Helen Billingham
Addressing the contact centre retention crisis
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Apr 30, 2021 | By Helen Billingham
The importance of emotional intelligence in the contact centre
As we move forward with new hybrid ways of working, agents, managers and businesses will face fresh challenges. How can they successfully navigate these changes and deliver service that delights customers, while retaining and nurturing staff?
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