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Call Centre Software Solutions
Enghouse Contact Centre software solutions provide all the functionality you need, with the flexibility you demand.
Enghouse Call Centre Solutions ensure that your organisation can deliver effective and efficient customer service. Quickly resolve customer needs, accessing experts no matter where they are located or what channels their customers use or prefer.
Feature-rich and fully-secured cloud data handling practises and processes, Enghouse offers a choice of Contact Centre platforms, each providing maximum agent flexibility when handling voice, voicemail, SMS, email, webchat, social media, and video collaboration channels.
Flexibility & Choice
Enghouse Interactive works with leading industry partners and adheres to the most stringent standards. Enghouse Interactive’s Call Centre Software Solutions integrate with a host of industry-class third-party UCaaS providers to afford you the flexibility and choice we are known for.
Call Centre Options
Which contact centre product is right for you?
Contact Centre as a Service Options
Enghouse CCaaS
Experience the AI-enhanced, fully customisable omni-channel Contact Centre as a Service with Enghouse CCaaS Boost your contact centre’s efficiency, save on costs, and elevate your customer interactions.
When you choose Enghouse CCaaS, you’re not just getting flexibility and resiliency in operations, but also the one of the most extensive set of contact centre capabilities in the industry.
CxEngage
CxEngage makes it easy to transform your traditional call centre into a fully digital customer experience — integrated with the communication platforms your business already uses — with better customer engagement analytics and reporting to keep your customers happy, and your agents more efficient.
An omni-channel solution designed for today’s global customer service needs.
More contact centre solutions to fit your unique requirements
Flexible Deployment Options
Enghouse Interactive omni-channel contact centre solutions offer multiple deployment options. From private or multi-tenant cloud, to hybrid or on-premise, all combinations can be accommodated in order to meet your organisation’s needs.
Contact Centre for Teams
The combination of Microsoft Teams and Enghouse Interactive Customer Experience solutions creates an intuitive, highly flexible contact centre.
Contact Centre for SMB
Flexible deployment options and platform independence for 10-500 users. All the functionality you need with the flexibility you require.
Contact Centre for Enterprise
Flexible deployment options and platform independence for > 500 users. A robust omni-channel platform, delivering superior resiliency and reliability.
Contact Centre as a Platform
Powerful unified, all-IP contact centre capabilities for service providers.
Enghouse CCaaP enables telecom and tech providers worldwide to white label a fully customisable contact centre as a service under their own brand, thanks to its robust and highly-flexible multi-tenant architecture.
Deployment Options
Enghouse Interactive solutions offer multiple deployment options
Cloud Migration Services
Enghouse Interactive Professional Services ensures a smooth migration using industry best practises.
Migrating operational systems to the cloud is a substantial undertaking. Using a combination of data migration tools and a staff of experts, Enghouse Interactive provides as frictionless a cloud migration experience as possible. Our focus is maintaining high quality interactions during the implementation and onboarding phases to achieve a smooth operational go-live and a faster time to value through the use of our software.
Testimonials
“From our employees to our IT department to the CEO, we have appreciated Enghouse’s dedication to Ace Parking’s needs – and how quickly they’ve worked with us to satisfy our requests both operational and monetarily.
The word partnership is bandied about whether it exists or not; however, I truly feel that Enghouse is our partner – they’ve had our back through thick and thin and we intend to remain a customer for the long haul.” View in full.
CFO, ACE Parking
“The Enghouse solution provided AAS with the stability, scalability, and efficiencies to accommodate our rapid growth. Enghouse Communications Centre has transformed the agent experience and provides management with greater visibility into real-time call and agent activity.
Enghouse has been a great partner, and I wouldn’t hesitate to recommend them.” View in full.
CIO, American Auto Shield
Partnerships
Enghouse Contact Centers integrate and leverage industry-leading Partners to enable you to deliver the customer experience you want – your way!
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