Training and Development

The Key to Highly Engaged Employees and Satisfied Customers

Training Overview

Learning is an ongoing process; regardless of whether you are a new or existing customer, one of our reseller partners or an organisation looking at an Enghouse Interactive solution for the first time, training is critical to the successful use of our technologies, and maximising your ROI.

We appreciate that every organisation’s needs are different, which is why we offer a choice of ways to learn about our products that will enable you to maximise the full potential from your chosen solution.

Tailored, Role-based Learning Resources and Tools

Training doesn’t have to involve time away from the office. We offer onsite hands-on classroom-based training, self-paced online training, webinars, simulation-based tutorials, and videos. From quick reference cards to tips for successful deployment – it’s all at your fingertips! Our classes are designed to accelerate user adoption and increase productivity.

Training your team is an investment in your organisation's first point of contact with your customers

Training Options to Suit Your Needs

1. Instructor-Led Training

Delivered by our expert instructors in one of our classroom environments or at your location.

2. Virtual Instructor-Led Training

Delivered remotely, your team will interact directly with an on-camera instructor.

3. Online Learning

Use our free learning management system to provide your team with the convenience of self-paced learning anytime and anywhere.

4. Customised Training

After assessing your requirements, we will create a curriculum specifically tailored to your specific needs.

Features & Benefits

Enhance Customer Experience

Developing your employee’s skills with the contact centre tools will improve metrics and increase first contact resolution, resulting in an improved customer experience.

Increase Profit Margins

Organisations that invest in their employee training earn 24% higher profit margins ¹

Reduce Turnover

94% of employees² would stay with a company if there were investments in their training and development.

Improve Employee Satisfaction

68% of employees³ say training and development is a company’s most important policy.

(1) Not Investing in Employee Training is Risky Business, Emand Rizkalla, Founder & CEO, Bluedrop Performance Learning (2014)

(2) LinkedIn Learning Workplace Report (2021)

(3) 5 Surprising Employee Development Statistics You Don’t Know, ClearCompany (July 20, 2014)

Frequently
Asked
Questions

FAQ

How do I receive email notifications about upcoming webinars and courses?

Do you offer any free training?

How do I get my team signed up for the free Enghouse Learning Centre?

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