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Displaying 20 of 30

May 28, 2021 | By LarryE

First-Party Data is Generated by your Contact Center

Adding first-party data to your CRM, the information can be effectively utilized by all areas enabling personalized communications.

Feb 18, 2021 | By LarryE

Key Learnings from the Metrigy Webinar (Blog #4)

Jan 13, 2021 | By LarryE

Trends and Realities of Successful Organizations (Blog #1)

Dec 2, 2020 | By LarryE

Extract Actionable Insights

Oct 21, 2020 | By LarryE

Super-Agents Are Real (Blog #4)

Oct 19, 2020 | By LarryE

Super-Agents Are Real (Blog #3)

Oct 13, 2020 | By LarryE

Super-Agents Are Real (Blog #2)

Sep 29, 2020 | By Larry Ekiert

Super-Agents Are Real (Blog #1)

The reality is that “customer experience” is more than a single engagement or interaction with your organization. It starts with a customer’s first point of contact and ends with the last…

Sep 10, 2020 | By Larry Ekiert

Empower Customers With Self–Service Blog #3

Key findings from our “When, How and Why Customers Self-Help” Webinar

Sep 1, 2020 | By LarryE

Empower Customers With Self-Service Blog #2