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Displaying 30 of 43

May 7, 2021 | By LarryE

Customer Centricity Drives Process and Technology Optimization

Everything is now relative... the customer experience offered by all the other companies is resetting the bar… higher and higher on a daily basis.

Apr 13, 2021 | By LarryE

CCaaS – The Bridge to Digital Customer Engagement

Feb 18, 2021 | By LarryE

Key Learnings from the Metrigy Webinar (Blog #4)

Feb 9, 2021 | By LarryE

Better Together (Blog#3)

Jan 27, 2021 | By LarryE

Video-Enable Your Contact Center to Enhance CX (Blog #2)

Video outperforms all other communications methods when agents and customers need to quickly resolve an issue.

Jan 13, 2021 | By LarryE

Trends and Realities of Successful Organizations (Blog #1)

Dec 2, 2020 | By LarryE

Extract Actionable Insights

Oct 21, 2020 | By LarryE

Super-Agents Are Real (Blog #4)

Oct 13, 2020 | By LarryE

Super-Agents Are Real (Blog #2)

Sep 29, 2020 | By Larry Ekiert

Super-Agents Are Real (Blog #1)

The reality is that “customer experience” is more than a single engagement or interaction with your organization. It starts with a customer’s first point of contact and ends with the last…