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Displaying 2 of 2
Oct 13, 2023 | By Helen Billingham
How technology can improve the agent experience

Providing a high-quality agent experience benefits both contact centre employees and the businesses they work for. Engaged agents provide better service to customers, are more productive and less likely to leave.

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Mar 17, 2023 | By Larry Ekiert
5 ways to supercharge your contact centre experience

Customer expectations around the contact centre experience are rising continually. Organisations know they need to act - but where to start?

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