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Displaying 6 of 6

Aug 30, 2021 | By Helen Billingham

Successfully scaling the peaks of customer service demand

Peak periods can have an outsize impact on a company’s sales and brand reputation. Relying on the flexibility of the cloud is therefore vital, ensuring that customer service scales to meet demand.

Apr 9, 2021 | By Helen Billingham

How collaboration tools are delivering contact centre benefits

Apr 1, 2021 | By Helen Billingham

Supporting agent wellbeing in a hybrid working world

Mar 26, 2021 | By Helen Billingham

5 areas where Microsoft Teams delivers ROI in your contact centre

Jan 15, 2021 | By Helen Billingham

Get your contact centre fit for 2021

Oct 23, 2020 | By Helen Billingham

How Microsoft Teams builds a collaborative contact centre