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Displaying 20 of 24

Apr 30, 2021 | By Helen Billingham

The importance of emotional intelligence in the contact centre

As we move forward with new hybrid ways of working, agents, managers and businesses will face fresh challenges. How can they successfully navigate these changes and deliver service that delights customers, while retaining and nurturing staff?

Apr 9, 2021 | By Helen Billingham

How collaboration tools are delivering contact centre benefits

Mar 26, 2021 | By Helen Billingham

5 areas where Microsoft Teams delivers ROI in your contact centre

Mar 19, 2021 | By Helen Billingham

The times they are a changing: how customers and agents are responding to the pandemic one year on

Mar 12, 2021 | By Helen Billingham

Delivering the right service to today’s more demanding customers

Mar 5, 2021 | By Helen Billingham

How Microsoft Teams underpins hybrid working

The last year has seen unparalleled change in the contact centre, with the acceleration of remote working due to the pandemic and lockdowns. As the world continues to change and moves to more hybrid, collaborative ways of working, how can organisations ensure they are ready to better serve customers – and support their staff?