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Displaying 50 of 66

May 7, 2021 | By Helen Billingham

Extending Teams into your contact centre: 4 keys to a successful migration

Deploying Microsoft Teams within customer service delivers significant benefits, such as increasing collaboration, underpinning hybrid and blended working and ensuring agility by improving integration and information sharing with other departments.

Apr 9, 2021 | By Helen Billingham

How collaboration tools are delivering contact centre benefits

Apr 1, 2021 | By Helen Billingham

Supporting agent wellbeing in a hybrid working world

Mar 26, 2021 | By Helen Billingham

5 areas where Microsoft Teams delivers ROI in your contact centre

Mar 19, 2021 | By Helen Billingham

The times they are a changing: how customers and agents are responding to the pandemic one year on

Mar 12, 2021 | By Helen Billingham

Delivering the right service to today’s more demanding customers

Jan 29, 2021 | By Helen Billingham

Essential insights for ensuring you choose the right contact centre solution

Jan 5, 2021 | By Helen Billingham

Spotlight on 2020: our top 10 blog posts from the year

Dec 16, 2020 | By Helen Billingham

4 things contact centres can learn from Father Christmas

Dec 3, 2020 | By Helen Billingham

5 key contact centre for 2021