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Displaying 2 of 2
Dec 11, 2023 | By Helen Billingham
Why contact centre agents shouldn’t have a fear of AI

Given how fast the technology is developing, there is a growing fear of AI among contact centre agents. However, while AI will impact their roles, it is more likely to augment, rather than replace them.

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Oct 6, 2023 | By Mark Beeston
Transforming customer service through speech automation and CCaaS

Harnessing speech automation enables organisations to increase convenience for customers, improve service levels, and boost efficiency.

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