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Displaying 33 of 33

Apr 27, 2023 | By Helen Billingham

Why a web UI is essential to support a modern contact centre workforce

A good web UI will be tailored to the needs of the contact centre user whether it’s an agent, a supervisor or senior manager.

Mar 24, 2023 | By Nerys Corfield

Customer service 2023: The view from the frontline

As with any economic downturn, the current situation will have positive and negative impacts on how organisations manage and deliver customer service. Taking a step back and looking at overall operations – and how technology supports them – is vital for making the right decisions moving forward.

Mar 17, 2023 | By Larry Ekiert

5 ways to supercharge your contact centre experience

Customer expectations around the contact centre experience are rising continually. Organisations know they need to act - but where to start?