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Dive into a detailed comparison of RingCentral and 8X8 CCaaS solutions. Uncover their most celebrated features, pricing models, and real customer feedback. Learn about the pros and cons of each to identify which service best aligns with your business needs, and why Enghouse CCaaS might be the ultimate choice for optimising your contact centre operations.

Looking for alternatives to 8x8? Explore our comprehensive comparison of the best CCaaS options available, including Enghouse Interactive, Dialpad, Nextiva, RingCentral, Vonage, Zoom Contact Centre, and GoTo Connect. Find the perfect fit for your business needs with detailed analyses of features, pricing, pros and cons, and more.

Explore the top Five9 alternatives in the CCaaS market. Discover why Enghouse stands out with its robust features, affordability, and exceptional support. This guide offers an in-depth comparison to help you choose the best CCaaS solution for your needs.

As we move into 2024, momentum around deploying contact centre AI is accelerating. Gartner predicts that by 2025, 80% of customer service and support organisations will be applying generative AI. Moving beyond the hype, companies are now looking at exactly how they implement AI in the contact centre.

Agent empowerment is vital to contact centre success. Empowered agents deliver better service, stay longer, and improve the customer experience.

2023 was a year of change for contact centers! We’ve collected our top blogs from 2023, highlighting key trends that will drive needs in 2024.

We sneaked a behind the scenes look at the man in red’s contact centre. How does it cope with millions of interactions, without disappointing any (nice) children?

Given how fast the technology is developing, there is a growing fear of AI among contact centre agents. However, while AI will impact their roles, it is more likely to augment, rather than replace them.

How you treat the agents matters! Use the following six essential people skills steps to engage agents and make their daily work experience full of meaning and importance to the business.

Contact centre choices around technology need to reflect their specific needs. This is particularly true when it comes to the cloud.